Overview
Return, Refund & Cancellation Policy
At JANTAR, we aim to provide quality products and a reliable shopping experience. Please read our return and refund terms carefully.
1. Return Eligibility
- Customers must contact us within 7 days of receiving the order to report a return request.
- Returns due to a change of mind may be considered only for unopened, unused and undamaged products, subject to approval by JANTAR.
- Opened or used products are generally not eligible for return, except in cases of damage, leakage, defect or an incorrect product supplied.
- Products must be kept in their original packaging, wherever possible.
2. Return Shipping Charges
- For a customer-initiated return, such as a change of mind or an order placed by mistake, the customer will be responsible for the actual Porter/logistics charges for both the original delivery and the return journey.
- JANTAR provides subsidised delivery rates. Therefore, the delivery charge paid by the customer may be lower than the actual logistics cost.
- The actual two-way logistics cost will be calculated based on the Porter charges incurred. Any delivery charge already paid by the customer will be adjusted against this amount. The remaining amount, if any, will be deducted from the approved refund.
- JANTAR will inform the customer of the applicable logistics charges before arranging the return. No additional profit or penalty will be added to these charges.
3. Damaged, Defective, Leaking or Incorrect Products
If the product received is damaged, leaking, defective or different from what was ordered, customers should contact us within 7 days of delivery and provide photographs or videos, if requested.
After verification and approval, JANTAR will arrange a suitable replacement or refund. In such cases, the customer will not be charged for return logistics.
4. Refunds
- Refunds will be processed after the returned product has been received and inspected, where applicable.
- For approved customer-initiated returns, the actual two-way logistics charges will be adjusted against the refund as explained above.
- Approved refunds will be made through a mutually agreed payment method, subject to verification.
- Replacement requests will be subject to product availability.
5. Order Cancellation
Customers may request cancellation before the order is dispatched. Once dispatched, cancellation may not be possible. If a dispatched order is returned at the customer’s request, the applicable return logistics terms will apply.
6. Contact Us
For return, refund or cancellation requests, please contact:
JANTAR Customer Support
Phone: +91 9305555558
Email: hello@jantardetergents.com
Website: www.jantardetergents.com